HC v2 r i cpb cpb_att n | |
SELECT for Healthcare
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Survey Results for Patricia
Example | |
ID: | |
Test Date: 11/21/2009 2:50:33 PM | |
Organization: Standard Reports | |
This Report Is Confidential
Use This Report To Make Good Decisions
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Patricia Example
11/21/2009 2:50:33 PM
SELECT for Healthcare Results | ||||||||||||
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Random Response:A check for random responding. If Invalid, the candidate could not or did not read the test well enough to avoid responding randomly, and these results should not be used. |
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Integrity Index:A measure of the candidate's attitudes about personal integrity and work ethic. |
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Performance Index:A measure of the traits associated with successful performance in this job. |
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Performance Sub-scale Analysis:The table presents the candidate's scores for each sub-scale of the Performance Index. Flagged areas should be probed in the interview. |
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Patricia Example
11/21/2009 2:50:33 PM
SELECT for Healthcare Details | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Job Task Responses:
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Patricia Example
11/21/2009 2:50:33 PM
SELECT for Healthcare Counterproductive Behaviors |
In this section, undesirable responses by the candidate to theft, job
commitment, work ethic, resistance to direction, safety, etc. questions
are presented. The total number of survey questions for each topic is
given in parenthesis. The candidate selected an undesirable response to
the following: |
JOB COMMITMENT (10 possible questions)
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WORK ETHIC (6 possible questions)
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Patricia Example
11/21/2009 2:50:33 PM
SELECT for Healthcare Interview | ||||||||||||
Preparation:
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STEP 1: Open the InterviewHello, my name is ____________ and I'm the _____________ (your position). We're pleased that you are interested in this position. The purpose of this interview is to learn more about you and your work experiences. I will be asking you some questions about your previous experience, how you approach certain things, etc. You will probably see me jotting down some notes -- that's to help me remember better what you said after the interview is over. There are no correct or incorrect answers; what we want is to learn more about you. At the end, I'll leave some time to answer any questions you might have. If you are ready, we can begin. | ||||||||||||
STEP 2: Review the Application and Investigate Potential Problem Areas
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Example Questions:I see that you were unemployed from _____to _____. Please tell me about this period of unemployment.I see that you left your previous employer for personal reasons. Would you explain further? I noticed that you have changed jobs frequently in the recent past. Why? | ||||||||||||
STEP 3: Review Test Flags and Begin In-depth QuestionsWhile asking the following interview questions, be sure to listen and probe in the following areas:
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1. Tell me about your responsibilities in your previous (or current) job. Which did you like most and why? Also, which did you like the least and why? (Listen for relevant work experience and likes and dislikes that may or may not fit this job.) | ||||||||||||
2. Why are you considering leaving or why did you leave your current/last job? (Listen for reliability, job fit.) | ||||||||||||
3. What attracts you to this job in our company? Why? (Listen for a desire to work and a desire to serve others as well as an interest in your organization.) | ||||||||||||
4. How would you describe yourself as an employee? What are your strengths? What things do you think you might need to improve? (Listen for work ethic, willingness to serve others.) | ||||||||||||
5. Tell me about a time when you where asked to do numerous tasks in a short amount of time. (Listen for an ability to multi-task, set priorities and work quickly under pressure.) | ||||||||||||
6. Tell me about a time when you were asked to follow certain procedures, yet you believed there was a better way of doing things. (Listen for a willingness to work within prescribed guidelines and follow procedures.) | ||||||||||||
7. Tell me about a time when you were asked to do a task you knew nothing about or a time when you had to solve an extremely difficult problem. (Listen for self-reliance and personal responsibility for achieving results.) | ||||||||||||
8. Give me an example of a time when you were under a lot of pressure and stress at work or school. (Listen for an ability to handle frustration, remain composed and work under stressful circumstances.) | ||||||||||||
9. What type of people do you like best? And least? Why? (Listen for openness and a lack of prejudice.) | ||||||||||||
10. What have you found to be or what do you think will be the most important things to say or do when working with patients and their families? (Listen for empathy, service knowledge, service values.) | ||||||||||||
11. Describe a situation in which you saw someone "go the extra mile" for a customer or a patient. (Listen for service knowledge, willingness to accommodate others and service values.) | ||||||||||||
12. What would you do if a patient or family member with whom you are working became emotionally upset?(Listen for appropriate amounts of empathy and professionalism.) | ||||||||||||
13. From your understanding of the job, what aspects of the job will you like the most? What are some things you might dislike? (Listen for job knowledge and job fit responses.) |
If you are still concerned about the Performance Flag areas, here are some additional questions to ask:Low Empathy: Have you worked in healthcare previously? Have you experienced emotionally upset people in other situations? How do you deal with people in these situations? How should these situations be handled? (Listen for a willingness and a capacity to display empathy and compassion.)Low Rapport: Tell me about the interpersonal part of your previous jobs. Did the job require you to interact frequently with co-workers? With patients? Strangers? Describe your interactions with patients (strangers). Do you like this part of a job? (Listen for an ability to relax and interact naturally with people. Try to determine if he/she will be able to develop rapport with most patients.) Low Accountability: Have you worked in a job for which your output was measured? Did you receive a performance appraisal from your supervisor? How do you feel about being measured or rated? Were your ratings fair? (Listen for a comfort or resistance to being evaluated against a performance standard.) |
Patricia Example
11/21/2009 2:50:33 PM
SELECT for Healthcare Interview | |||||||||||||||||||||||||||||||||||||||||||||
STEP 4: Conclude the InterviewThose are all the questions that I have for you. I appreciate the time that you have given to me. Is there anything that you would like to ask me? | |||||||||||||||||||||||||||||||||||||||||||||
STEP 5: Make the Hiring Decision
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Use the following checklist to guide your decision. Please indicate
your recommendation and write your comments in the appropriate
Recommendation box. In addition, write your initials in the Initials
column.
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